Cancellation, Return and Refund Policy

At House Of Nived, we strive to provide our customers with high-quality sarees and a seamless shopping experience. Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, we offer a return policy for your convenience. Please read the following terms carefully:

  • Returns or exchanges are accepted only in cases where a damaged, defective, or incorrect item is received.
  • A complete unboxing video of the parcel is mandatory for claiming a refund or exchange. The issue or damage should be clearly visible in the video for smooth verification and processing.
  • While we make every effort to accurately capture product colours, slight colour variations may occur due to screen settings, lighting, photography angles, and fabric texture. Such minor colour differences will not be considered valid grounds for return or refund.
  • Returns based on natural weaving irregularities, visible threads, or uncut threads/zari on the reverse side are not accepted, as these are inherent characteristics of handwoven sarees.
  • Products must be returned in resalable condition with original folds, packaging, tags, and labels intact. Items should be unused, unwashed, and undamaged.
  • Once your return request is approved, weโ€™ll guide you through the return process. Depending on the serviceability of your location, we may arrange a pickup or request you to ship the product to our return address.

ย 

How to Initiate a Return

  1. Contact Us: To initiate a return request, please email us at houseof.nivedsilks@gmail.com within 48 hours of delivery along with your Order ID and issue details. Details must include order details, reason for return, and a video proof of opening the package.
  2. Approval: Once we receive your return request, we will review it and send you a return authorization email with further instructions.

Return Shipping Costs

  • Damaged or Defective Items: If you receive a damaged or defective item, we will cover the return shipping costs. However, you must provide an opening video proof of the package showing the damage. Please email us the video along with your return request.
  • Other Reasons: If you are returning the product for any other reason, the return shipping charges will be deducted from the refund amount.

Non-Returnable Items

  • Sale items or items purchased with a discount.
  • Custom-made or personalized products.
  • Items that have been worn, washed, or altered.

Exchanges

At House of Nived we Do Not offer Exchange Policy

  • At this time, we do not offer exchanges. If you would like a different item, please return your original purchase for a refund and place a new order for the desired item.

Damaged or Defective Items

Reporting Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at houseof.nivedsilks@gmail.com with your order details, a photo of the damaged or defective item, and an opening video proof of the package.
  • You must report the issue within 48 hours of receiving your order.

Resolution Process

  • Upon receiving your report, we will review the issue and provide instructions for returning the damaged or defective item.
  • Once we receive and inspect the damaged or defective item, we will process a full refund.

ย